High-quality customer service at REMAX

Empathy and transparency, full service and convenience, exclusive representation – these are REMAX's key strengths, which keep its customer service at the highest level. Which qualities of our agents do clients appreciate? Above all professionalism, understanding of their needs, commitment and knowledge of the local market.

What does the client expect?

For a client to decide to work with an estate agency, the agent must offer to find them a listing that matches their needs perfectly. At REMAX you do not pay for the amount of work, but for the result, which is precisely finding that dream property that fully meets the client's needs. Paying the commission then feels fair and honest to both the client and the agent. Clients also expect a high-quality service, made up of the agent's availability, a fast transaction time, and a transparent brokerage agreement. Mortgage advice is an additional advantage. Clients often take the view that since they pay the agent a commission, they want the whole thing taken off their hands. This means the whole process: finding the client, formalities, preparation for the transaction, keeping in touch with the other party and conducting price negotiations. Clients also expect agents to give them access to other listings, as well as help with valuing and preparing the property.

What sets REMAX apart from the competition?

At a time when clients are only one click away, we must focus more than ever on providing them with the highest quality of service. Extensive research carried out by REMAX Europe tells us that our buying and selling clients expect a new level of service. Above all, they expect more commitment, speed, transparency, experience, a good attitude and empathy from their agents. This has specific implications for the sales process. What is more, to remain useful in the client's eyes, we must adapt to these expectations.

What standards do we have? High ones!

We represent only one side of the transaction, which makes clients feel confident and place valuable trust in us. We cooperate with other agents, which allows us to offer a rich database of listings. Our standard is to contact the buyer or seller within 3 hours of receiving their details, which helps convert leads and translates into fast action, something clients particularly appreciate. We work with exclusive agency agreements (umowa na wyłączność), which make for effective and efficient promotion of the listing.

Within 3 days of signing the exclusive agency agreement at the latest, we prepare a professional listing including photos, floor plans and sometimes even a video. We disclose the address of the property, which helps attract buyers quickly. Viewings can be arranged in the morning, in the afternoon, in the evening or even at weekends. Every week we send our clients a report on the interest in their listing. After a successful sales process we call to ask whether they are satisfied with our services and with their decision. We also often offer after-sales services. Taken together, these comprehensive measures ensure that REMAX provides services of the highest quality.